Regulation

Each year we, like all Registered Social Landlords, are required to complete an Annual Return (known as the ARC) to the Scottish Housing Regulator which allows them to measure performance in a variety of areas and compare this with other RSL’s.

You can read our latest Landlords Report that provides an overview of how we performed.

You can view further information and a full copy of our ARC here as well as using the comparison tool to compare performance of other RSL’s.

The Association is also required to submit information on our Financial position throughout the year to the SHR, Annual Returns to OSCR & FCA, a Financial Assessment to the Pensions Trust and quarterly and annual accounts to our Banks.

Scottish Housing Regulator

The Scottish Housing Regulator’s role is to protect the interests of tenants, homeless people and others who use the housing services of councils, housing associations, co-ops and other social landlords.

The Scottish Housing Regulator published an updated Factsheet on Complaints About A Regulated Body for Tenants (20 April 2022) that you will find below.

If you are dissatisfied with our service then you should let us know and we will investigate and let you know our decision.

If you remain dissatisfied then you can contact the Scottish Housing Regulator to report a significant performance failure.

The Scottish Housing Regulator published their Report on statutory intervention at Wellhouse Housing Association in June 2017 and is available on their website.

Their Regulator Framework explains how RSL’s are regulated and is available at their website and released a guide to tenants in November 2019, available here.

Find out more about the Regulator here.

Significant Performance Failure

If you are a tenant of a Wellhouse Housing Association, you can report a significant performance failure (SPF) to our Regulator. A group of tenants or an individual acting on behalf of tenants, such as a representative of a registered tenants’ organisation, can also report an SPF to them.

What is a significant performance failure?

The Scottish Housing Regulator (SHR) has set out what it means by an SPF. An SPF is where a landlord:

consistently and repeatedly fails to achieve outcomes in the Scottish Social Housing Charter or outcomes agreed locally with tenants; or
has not reported its performance annually to its tenants or the annual reported performance does not reflect actual performance; or
has materially failed to meet Regulatory Standards; and
the landlord’s action(s), or failure to take action, puts tenants’ interests at risk and this significantly affects a number of the landlord’s tenants.

For example, an SPF could happen where Wellhouse Housing Association:

fails to carry out health and safety requirements, such as annual gas safety checks;
is not maintaining tenants’ homes or carrying out repairs in line with its legislative duties and published policies;
fails to have appropriate governance and financial procedures in place or apply them; or
does not consult tenants about issues such as proposed rent increases and other policies that affect tenants.

The Scottish Housing Regulator has issued updated Factsheets (20 April 2022) that you will find below.

You will find an SPF leaflet and reporting form on the SHR website here.